Internet Explorer 5 & 6
Troubleshooting
21.
Red
X appears when trying to organize favorites 22.
My
Address Bar Has Disappeared 23.
Unable
to reset my home page 24.
Drop
down menus not appearing 25.
How
can I stop employees from accessing the Internet? 26.
IE
opens and then closes. 27.
Advanced
options missing |
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Use the information below at your own risk. See "Terms of use" |
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The following has solved many people's Windows Explorer KERNEL32.DLL crashes. It is given solely as information. In the root directory of C:\, modify or create a CONFIG.SYS file to include the following lines: FILES=65 If the error persists, try adding this line to your SYSTEM.INI file in the [386Enh] section: ; Increases default stack
pages from 2 to 6 (The default is 2. If required, increase by increments of 2 until you find a value that solves the problem. The ; [semicolon] works the same as REM works in AutoExec.Bat.) Click Edit, Save, Edit, exit. Shut down and restart for the changes to take effect. Additionally, repeat KERNEL32.DLL errors can often be resolved by deleting your Windows swap file, WIN386.SWP, and letting it rebuild itself. [Top] |
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There are quite a few possible remedies for this problem:
If incorrect, uninstall and reinstall the patch.
[Top] |
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Problem:A few obscene sites have attached to my favorites . I cannot removed them, can you help please. Possible Solution:There are a couple of options that may work well to fix this problem:
A manual registry fix: (backup the registry first) Start Registry Editor
(Regedit.exe) [Top] |
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This error
occurs when trying to use the "Find" function with Internet
Explorer. It is caused by a fault in v3.50.5041.0 OLEAUT32.DLL. Replace it
with an earlier version to fix the problem. Since it is a system file, you
will have to replace it using DOS. Copy the older version to C:\. Then go to
the start button and restart your computer in MS-DOS Mode. If you have
WindowsME, see below on how to do this. [Top] |
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Problem: I can't read the HTML source codes from any web site. I go to view/source and the HTML page does not come up. 1) [All Windows] This is a common problem. When you have too many temporary internet files stored in your browser, you will notice this behavior in Internet Explorer. To fix this issue, simply clean out the temporary internet files. Here's how: Bring up your browser;
2) [NT 4.0] Cause: Your Cookies folder is located on an NTFS file system partition and you do not have at least Change permissions for the Cookies folder. To resolve this issue, configure your profile to use permissions that include the Change permission for the Cookies folder. The default the permission settings for the Cookies folder is Full Control (All). 3) [All Windows] This behavior can occur
when the path specified for the TMP environment variable is invalid. 4) [All Windows] This behavior may occur if Notepad is not installed. The View Source command uses Notepad.exe to display a source file. Extract or
expand the Notepad.exe file from your original Windows disks or CD-ROM to the
Windows folder.
Expanding or Extracting the
Notepad.exe File Use the
method appropriate for your operating system.
cd \<windows> where
<windows> is the name of the folder in which Windows is installed.
expand
<source>:\notepad.ex_ notepad.exe where
<source> is the drive letter of the floppy disk drive containing the
Windows disk. Windows 95:
extract /a <drive>:\win95\win95_02.cab notepad.exe /l
c:\<windows> where
<drive> is the drive letter assigned to your CD-ROM drive, and where
<windows> is the name of the folder in which Windows is installed.
Extracting Notepad.exe from the Windows 95 Floppy Disks:
extract /a <drive>:\Win95_03.cab notepad.exe /l
c:\<windows> where
<drive> is the drive letter assigned to the floppy disk drive the
Windows 95 floppy disk is located in, and where <windows> is the name
of the folder in which Windows is installed.
Information above compiled mostly from Microsoft [Top] |
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When a web application attempts to open an additional Internet Explorer 6 window, the browser returns the error message "a pop-up window was blocked". Since IE does not have a popup blocker, it must be one of a few things causing this:
As a possible work-a-round: Many of the popup blockers have the option to bypass them by holding down the Ctrl key when you click on a link. [Top] |
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When opening a new window in IE ver 6 the new window opens minimized. I want all windows to open maximized so I don't have to go to task bar and right click and then hit max. any suggestions? Sure. Windows has a memory, it will reopen a window the same way you had it last. You can take the minimized window and drag the edges by holding your mouse arrow over the edge of the window until you see two arrows, then left click and hold the left button while dragging the window to the desired size. Now close the window. It will now reopen each time with that setting. To keep Windows functionality correct, drag the window into a small position while the minimize button in the top right corner (next to the "X") of the window is selected and drag the window to a large position while the button is in the maximized position. Make sure you perform this procedure one at a time so that Windows will save each setting. [Top] |
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When I double click the explorer icon, it gives me an error message that states, "Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience." "If you were in the middle of something, the information you were working on might be lost. Error Signature: AppName:
iexplore.exe -or- Error Signature: AppName:
iexplore.exe It is possible that a third party spyware may have been possibly installed on your machine. try some spyware cleaning utilities such as Adaware or Spybot S & D for a possible fix. Also you can try: Listed below are some MSKB articles pertaining to: Iexplore.exe has encountered
a problem and needs to close. We are sorry for the inconvenience. [Top] |
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Symptom:
Possible Solution: There are several adware/spyware scanners that may be very affective in riding your system of this problem. I recommend the following:
All of these scanners can be downloaded from the Virus Information page for free. [Top] |
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Problem: [Top] |
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When accessing websites, I show a red x instead of a picture |
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Most of the time, clearing out your temporary internet files fixes this issue: Start Internet Explorer> Go to Tools>> Internet Options>> General >> Delete files and Delete offline content. Then while still in the "Internet Options" windows, select Settings under the "Temporary Internet Files" section and reset the "Amount of disk space to use" to 50MB. Be sure to keep your Temporary Internet Files cleaned out periodically. If the above did not work, then try this Microsoft article for possible help: http://support.microsoft.com/?kbid=283807 [Top] |
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When trying to access certain sites, I get a "page cannot be displayed" message. |
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Problem: When I try to access a certain web page it says that the page can not be displayed. I know this page works because I have tried it on other computers. I've heard it could be because of a firewall but I do not have a firewall on my computer. Possible Solutions: Go to Start>>
Run. Type in: cmd (or command) [Enter] At the command prompt type: Method 2:
Delete Temporary Internet Files:
Method 3:
If this issue is resolved at this point, reverse the process. However, add one check back at a time to Startup and reboot each time until the issue reappears. Method 4: Try running Anti-Spyware scanners such as; Ad-aware, Spybot Search and Destroy, CWShredder all of which can be downloaded for free at 5 Star Support's Virus Information page. Also, try here: Microsoft's Anti-Spyware for another quality freeware utility. Method #5: Try restoring your Winsock stack as it may have become corrupt. For Service Pack 2 the best
way to restore the Winsock stack is simply: - For Windows XP try
downloading this Winsock fix: To reinstall Winsock2 in Windows 98/ME: Note: You will need to have access to your Windows 98 installation CD and the network card drivers install CD or floppy. CAUTION: Please edit or modify the registry with extreme caution; removing an incorrect key or value from the registry can cause serious problems with your computer's Windows Operating System. Be sure to make a backup copy of your registry prior to making any changes. Perform this procedure at your own risk.
On reboot, Windows will find the network card again. Reinstall the driver and Windows files when requested. [Top] |
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How can I permanently delete the Links folder in my Favorites menu? |
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Below, you will find two methods that can be used to stop seeing the Links folder in your Favorites menu. In the first method, the Links folder will be permanently deleted. In the second method, the folder will just be hidden from view but will not be deleted from your system. First method: Start>> Run. Type in: regedit [Enter] Drill to the following key: HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar
The next time you start Internet Explorer the Links folder will not be recreated. Second Method: (Using File Attributes) [Top] |
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Problem: I can't get rid of about:blank messages when trying to visit sites. I've tried a variety of spyware scanners but they do not help. Any thoughts on how to get rid of this annoying problem? Solution: Many people have been able to solve this problem using a combination of two different spyware scanners: HijackThis and About:Buster. Both can be downloaded at the Virus Information page for free. If you have any questions on how to use these scanners, please do not hesitate to fill out the Free Support Form and ask us. [Top] |
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It is
possible that your firewall is blocking port 443. Try this: For further help on this issue, visit the following Microsoft Knowledgebase Articles:
[Top] |
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Question: How do I clear out all the auto suggestions it comes up with every time I start typing in a textbox? Answer: To modify your settings for the AutoComplete feature or clear all items from the list of form or password suggestions, follow these steps in Internet Explorer:
To clear individual items from the list of form or password suggestions, click the item in the list of suggestions for that field and then press DELETE. The AutoComplete list automatically appears when you perform any of the following actions on a previously populated form:
MSKB Article: [Top] |
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Question: When I open up a web page, I point my mouse over what should be a hyperlink. However, it does not indicate that there is a hyperlink their. This is the case with any web site that I visit. Answer:
Open Internet Explorer and Outlook Express and retry the hyperlinks. [Top] |
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Runtime Error Message: C:\Program files\Internet Explorer\EXPLORE.EXE |
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Problem:
Download these for free here: Then, perform a complete system scan using the free anti-virus scanner listed below: http://www.housecall.antivirus.com After completing system scans
using the two listed scanners and anti-virus scanner, reboot your computer
and see if your problem has been resolved. [Top] |
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Question: I have just reinstalled my Windows Operating System. Everything seems OK, except now when I download things, the download bar at the bottom of the window no longer shows the progress of the download. How can I get this back? Solution: It is unknown why this setting changes from time to time. Or, perhaps the setting was changed by accident. In any case, the fix is an easy one: 1. Open Internet Explorer and
select View from the toolbar. [Top] |
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Question: I would like to be able to remove only certain web site addresses from my Internet Explorer address bar. Is this possible? Answer: Yes, there is a small utility called URL Remover for IE that can be downloaded right here at 5 Star Support for free. See below:
[Top] |
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Question: With my Favorites menu in the left pane of my browser window, I click the "Organize" button and it produces an empty window with a small red X in the top left. What could be causing this and how do I fix it? Answer: The "Organize Favorites" sub menu is not displaying your Favorites list (see illustration below) due to one of the following reasons:
To correct this problem:
- If you've disabled the Shell Name Space from Manage Add-ons, re-enable it. Click to enlarge [Top] |
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Question: My address bar has disappeared and I don't see any way to get it back. How can I get it back? Answer: There are a couple of different ways to get the address bar back. I have outlined the two most common methods below: Method #1: Change the Toolbar settings:
Method #2: Delete the WebBrowser
registry key:
HKEY_CURRENT_USER>>Software>>Microsoft>>Internet Explorer>>Toolbar
You will see that Internet Explorers toolbar settings have now been restored back to the default setting. [Top] |
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Question:
[Top] |
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Question: In IE and Outlook express, when I go to the menus at the top of the page (file, edit, tools etc.), and left click, the drop down menus do not appear (open, print, cut, copy etc.). Only when I move my curser down under the menu do I then see the options under the menu. I want to get it back like normal when you left click on the menu and see all the options without having to move your curser down to see the options. Answer: You may have a corrupt or missing file. You can repair both Internet Explorer and Outlook Express at the same time. Here's how:
Note: You may need to have your Windows CD handy to complete the process. [Top] |
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Question: I have a small business running multiple terminals all running Windows XP and using Internet Explorer. I have been having a lot of trouble keeping my staff focused on their work due to their web surfing habits. Is there a way that I can keep these terminals from accessing the Internet? Answer: There are a couple of ways that I know of that could accomplish this: 1. Check your firewall for a setting that could password protect Internet access. 2. You could modify/change the Group Policy Object settings: First, be sure that all terminals do not have administrative privileges. Next, you'll need to be logged in as Administrator to add/edit/modify the settings. Then, go to Start>> Run>> Type in: gpedit.msc [Enter] or click OK. Once the Group Policy Editor loads, go to User Configuration>> Administrative Template>> Desktop>> Control Panel>> Network>> System. Warning: Be sure that you record all of the changes that you make as mistakes can have very adverse effects on your operating system. [Top] |
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Question: Suddenly today, when I click on IE on my laptop it starts up, gets to the homepage, and then shuts down about time the page comes up or starts to come up. I have run spyware and had 6 items but nothing seemed to serious. What can I do? Answer: It seems that Yahoo did some changing over the past few days that has caused some corrupt toolbar issues. Uninstall your Yahoo toolbar and Internet Explorer should return to normal. Start>> Control Panel>> Add or Remove Programs>> Scroll the list until you find the Yahoo toolbar. Click it and select remove. [Top] |
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Question: While in the Internet
Explorer, I go to Tools/Internet Options/Advanced. Once I click the Advanced
tab, it pops up with a blank page. How can I restore the options that were
listed here? Try this: [Top] |
